Community Manager

Location: Lagos

The Community Manager is responsible for building, growing, and managing the online and offline communities surrounding a brand or organization. This role involves engaging with community members, fostering relationships, and creating an environment where the community can thrive.

Key Responsibilities:
Community Engagement: Actively engage with community members across social media platforms, blogs, and other online channels. Respond to comments, questions, and feedback in a timely and professional manner.

Content Creation: Develop and curate content that resonates with the community, including social media posts, newsletters, and blog articles. Ensuring all content aligns with the brand’s voice and values.

Community Strategy: Develop and execute a comprehensive community management strategy to increase engagement, grow the community, and enhance brand loyalty. Identify opportunities for community-driven initiatives and campaigns.

Event Planning: Organize and manage online and offline events, such as webinars, meetups, and community challenges. Promote events, coordinate logistics, and encourage participation.

Moderation: Monitor and moderate user-generated content to ensure it adheres to community guidelines and policies. Address any issues, such as inappropriate content or negative behavior, constructively.

Analytics & Reporting: Track community metrics, such as engagement rates, growth, and sentiment. Analyze data to assess the effectiveness of community strategies and provide regular reports to the team.

Feedback Loop: Gather insights and feedback from the community, and communicate them to internal teams, such as product development, marketing, and customer support. Advocate for the community’s needs and preferences within the organization.

Collaboration: Work closely with cross-functional teams, including marketing, customer support, and product development, to ensure community activities align with broader business goals.

Networking: Build relationships with key community members, influencers, and brand advocates. Identify potential brand ambassadors and foster long-term partnerships.

Stay Informed: Keep up-to-date with industry trends, emerging platforms, and best practices in community management. Continuously seek opportunities to innovate and improve community engagement.

How to Apply:
Interested candidates should submit a CV, and a portfolio of relevant work to info@theplant.ng